Please read and ensure that you have understood the terms of our Privacy Policy.

General Terms and Conditions

Radonova Laboratories AB (“Radonova”) operates the website and associated pages (“the Website”). Radonova’s business activities are registered with the Swedish Companies Registration Office (Bolagsverket).

  1. General
    1. These general terms and conditions (“the Terms and Conditions”) apply when you as a consumer (“the Customer”) place an order via the Website.
    2. The seller reserves the right in individual cases to refuse or change a Customer’s order (for example, if the Customer has provided incorrect personal data and/or has a record of non-payment).
    3. The seller makes reservation for products being sold out and for any image errors or typing errors on the Website, for example, errors in a product description or technical specification, incorrect prices, as well as price adjustments (such as changed prices from suppliers or exchange rate changes). The seller is entitled to correct such errors and to change or update the information at any time. All image information on the Website shall be regarded solely as illustrations. Such illustrations cannot be guaranteed to depict the number of products the Customer will receive or the exact appearance, functionality or origin of the product.
    4. The Website is owned by Radonova. The content on the Website is owned by Radonova or its Partners or its licensors. The information is protected by, among other means, intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without written approval from Radonova.
  2. Contract and order
    1. In order to make a purchase via the Website, the Customer must accept the Terms and Conditions. By accepting the Terms and Conditions, the Customer undertakes to comply with the Terms and Conditions in their entirety, and agrees that he/she has read the information about personal data and has consented to the use of personal data in accordance with Radonova’s Privacy Policy.
  3. Customer data, etc.
    1. If Radonova suspects that the Customer is misusing his/her user account or login details or is otherwise in breach of the Terms and Conditions, Radonova is entitled to suspend the Customer’s account. Radonova is also entitled to assign the Customer new login details.
  4. Prices, fees and payment
    1. When placing an order via the Website, the prices specified on the Website apply.
    2. The Customer may pay using the payment methods specified on the Website. The seller is entitled to take payment from the Customer as soon as the order has been placed, unless the Customer has opted for payment against invoice or another similar payment method. For payment against invoice, a credit check may be carried out. You will be informed if this is the case. Radonova reserves the right to not always offer all payment methods and to change payment methods if the method selected by the Customer for some reason does not work at the time of purchase, or if the Customer has not been approved for the selected payment method.
  5. Campaigns and offers
    1. The seller may from time to time run campaigns on the Website that may offer terms and conditions that are more favourable than those set out in these Terms and Conditions, e.g. concerning payment or an extended right of withdrawal (cancellation rights). These more favourable terms and conditions apply for as long as the campaign is active and to the specific products indicated by the seller in connection with the campaign. The seller reserves the right to cancel such campaigns at any time. If a campaign is terminated or cancelled, these Terms and Conditions apply without changes. Offers on specific products on the Website apply for a limited period and only while stocks last.
  6. Delivery and transport
    1. Products that are in stock are normally delivered within the number of working days specified on the Website.
  7. Right of withdrawal
    1. When purchasing products on the Website, there is always a 14-day right of withdrawal in accordance with applicable consumer protection legislation. This means that the Customer is entitled to cancel his/her purchase by giving notice of this within 14 days of the date on which the Customer or the Customer’s representative received the ordered product (the withdrawal period).
    2. The right of withdrawal does not apply to the following types of products:
      1. products that have been manufactured to the Customer’s specifications or that have otherwise been clearly personalised;
      2. products with a broken seal that cannot be returned because the detector is exposed.
    3. If the customer wishes to cancel a purchase that has been made via the Website, the Customer must, before the withdrawal period expires, send clear and unequivocal notification of this to Radonova at the following e-mail address: kundservice [at] The message must include the Customer’s name and address and other relevant information, e.g. the order number, the invoice number and the name of the product.
    4. When exercising the right of withdrawal, the Customer pays the return freight and is responsible for the condition of the product after the Customer received the product and during the return shipping. The product must be returned within 14 days of the date on which the notification about exercising the right of withdrawal was provided to Radonova. The product must be sent well packaged, in good condition and in its original packaging.
    5. The seller may on occasion offer free returns for some products. If free returns apply, this shall be stated on the product page in question on the Website; otherwise, the Customer shall pay the return freight.
    6. If the Customer withdraws from a purchase, the amount paid by the Customer for the product is refunded to the Customer, including return freight where goods are returned by the seller’s chosen delivery method. Exceptions apply for any additional delivery costs resulting from the Customer having selected a delivery method other than the standard delivery option offered by the seller.
    7. The seller refunds the amount as soon as possible, but no later than within 30 days of the date on which it received the Customer’s notification about exercising the right of withdrawal. However, the seller may delay the refund until the seller has received the product or the Customer has proven that the product has been returned, for example by providing proof of postage. The refund will be made to the Customer using the payment option selected by the Customer, provided that no other agreement has been made or that there are no obstacles to such a refund.
  8. Warranty and complaints
    1. The right of complaint covers products that are faulty according to applicable consumer protection legislation. A Customer who wishes to complain about a defect in an ordered product must contact the seller as soon as possible after discovering the defect using the contact details provided on the Website. Complaints made within six months of the Customer having discovered the defect are always deemed to have been submitted in the right time.
    2. The seller is only responsible for return freight for approved complaints; otherwise, responsibility for return freight lies with the Customer.
    3. Once the faulty product has been returned and the complaint approved, the seller will compensate the Customer in accordance with applicable consumer protection legislation. The seller strives to do this within 30 days of the seller having received the complaint, but it may take longer depending on the nature of the product. The seller reserves the right to reject a complaint if it turns out that the product is not faulty in accordance with applicable consumer protection legislation. For complaints, the seller follows the guidelines of the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden) or equivalent bodies in other European countries, see Further information is available at
  9. Force majeure
    1. The seller is not responsible for delays caused by circumstances beyond the seller’s control, such as general labour conflict, war, fire, lightning strike, terrorist attack, changes in regulations issued by a public authority, technical problems, faults in electricity/telecommunications/data connections or other communication, or faults or delays in services provided by a subcontractor caused by circumstances specified herein. These circumstances shall constitute grounds for exemption that entail exemption from damages and other sanctions. If any such situation arises, the seller shall inform the Customer both at the start and at the end of the period during which the situation in question applies. If a force majeure situation has lasted for more than two months, both the Customer and the seller are entitled to cancel the purchase with immediate effect.
  10. Changes to the Terms and Conditions
    1. The seller reserves the right to make changes to these Terms and Conditions at any time. Changes apply from the date on which the Customer accepted the Terms and Conditions (in conjunction with a new purchase or when visiting the Website), or alternatively 30 days after the seller has informed the Customer of the changes. However, the seller recommends that the Customer stays up to date by checking the Website regularly for any changes to the Terms and Conditions.
  11. Invalidity
    1. If a competent court, public authority or arbitral tribunal should find that a provision in these Terms and Conditions is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent that applicable legislation allows. The provisions that have been declared invalid or unenforceable will be replaced by relevant legal guidelines and advice.
  12. Applicable law and disputes
    1. Disputes shall in the first instance be resolved by amicable agreement following discussion with the seller’s customer service function. In the event of any dispute, the seller will comply with decisions from the Swedish National Board for Consumer Disputes or equivalent bodies in other European countries.
    2. Disputes concerning the interpretation or the application of these Terms and Conditions shall be interpreted in accordance with Swedish law and be settled by the Swedish National Board for Consumer Disputes or ultimately by a general court of law.