Information on cookies

Radonova’s website uses cookies. In accordance with the Electronic Communications Act, everyone visiting a website that uses cookies must be given access to information that the website contains cookies and the purpose for which these are used. The user must also have the ability to consent to whether cookies may be stored on the device, which can take place through settings in the browser used by the user.

Which cookies are used?

Radonova’s website uses two different types of cookies:

Permanent cookies

These consist of a text file stored on your device

Temporary cookies

These are cookies that are only stored temporarily and that disappear when you close your browser.

Why do we use cookies?

We mainly use cookies that send us information about users for three different purposes:

  1. For web analysis. For example, to obtain information about how visitors interact with the website.
  2. For advertising. With the aid of cookies, we can adapt advertising to suit surfing behaviour.
  3. To improve the customer experience. For example, to create personal offers, to remember the contents of a customer’s basket, and to enable a range of services and functions.

Cookies of the type described above are called first-party cookies. This means that the cookie has the same domain name sender as the website, i.e. that Radonova is the sender.

Google Analytics

Radonova uses this tracking tool for analysis of visitors to our website. We have an agreement with Google which guarantees that users remain anonymous and that no identifiable information is sent or shared. We save what we collect in Google Analytics for 26 months. Read more about how Google Analytics uses cookies.


Hotjar analyses how users navigate pages on the site using the mouse cursor. Visitors’ mouse movements are recorded in order to analyse how visitors interact with the website. Users’ data is anonymised and there is no unique identifier for visitors. Read more about how Hotjar uses cookies.

Zopim (Zendesk)

Radonova uses Zendesk to be able to provide our visitors with a live chat function on our website. Zendesk needs two cookies to function: one to save a live chat ID, and one to save settings on disabling the live chat function. Read more about how Zendesk uses cookies. In addition to these cookies, we also use third-party cookies, which means that our partners place their cookies on our website.

Third-party cookies

Radonova cooperates with operators that place their third-party cookies on our website. Information collected by these cookies can be shared with Radonova but may also be used for other purposes. This is controlled by each operator that is responsible for and delivers the cookie.

The following operators use cookies to direct advertising and collect statistics that provide supporting data for payment for advertising. Radonova manages these collaborations, which are regulated by an agreement with each party. Read more about how the various parties work with cookies: DoubleClick (part of Google) Google Adwords Facebook LinkedIn

Google Adwords

The following cookies are permitted by Radonova on the website:


We use Google Adwords for online marketing. Adwords’ cookies help us to determine the conversion rate and enable us to keep track of how many people click on our advertisements, as well as measure how successful the advertisements are.

Google Remarketing, DoubleClick, Microsoft Advertising

We can use something known as remarketing along with Google Adwords, Microsoft Advertising and other third-party suppliers of remarketing, such as DoubleClick (part of Google). This helps to make our advertisements more relevant. Remarketing cookies help us to display our advertisements at a later point when you visit other websites. To deregister from third-party interest-based advertising, visit Network Advertising Consumer Opt-out.

Microsoft Bing

We use Microsoft Bing for online marketing. Bing’s cookies help us to determine the conversion rate and enable us to keep track of how many people click on our advertisements, as well as measure how successful the advertisements are.


The following cookies are permitted by Radonova on the website:



We use YouTube to show films that can describe how our website works, how our products can be used, or general information about our industry.


Radonova permits ordinary cookies from a third party – Facebook. When people who are logged in to Facebook visit a website that uses Facebook’s advertising solutions, the browser sends certain information to Facebook, such as the URL for the website. This is used to improve targeted marketing on Facebook by charting the visitor’s interaction with our website.

How do I refuse cookies?

If you do not accept cookies, you can configure your browser to prevent cookies being downloaded and stored on your device. All cookies are then switched off. However, temporary cookies are necessary in order to be able to navigate Radonova’s website. The website will not work as intended if temporary cookies are not accepted.

If you do not want these operators to collect anonymous data from you via third-party cookies, you can either block cookies from third parties in your browser or deregister from third-party cookies from each operator here:
Google Analytics
Google Adwords

More information.

More information about cookies is available on the Swedish Post and Telecom Authority’s website